At Kentse Masilo, we take great pride in the quality and craftsmanship of our pieces. Each item is carefully inspected before dispatch to ensure it meets our high standards of excellence.
We accept returns within 7 days of delivery for items that are unworn, unused, and in their original packaging, including all tags and labels. Please ensure that the item is returned in the condition it was received, securely packed to prevent any damage during transit. We recommend using a trackable shipping service to guarantee that your return arrives safely.
To initiate a return, please contact us at info@kentsemasilo.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to ship the item back to us.
Custom-made or personalized pieces are non-returnable.
Exchange requests are subject to stock availability.
If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will gladly arrange a replacement or full refund at no additional cost.